GoConex FAQ

What is the warranty on GoConex products?

GoConex products are covered by a 1-year limited warranty. Please visit our Warranty page for full details.

When can I buy a GoConex dimmer?

The new dimming receiver will be available in June 2017.

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When can I buy a higher-powered GoConex controller?

A 20 amp 120-277V controller will be available in June 2017.

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If there was a surge or lightening strike, would the owner have to open every junction box to replace and/or reprogram the controller?

There is a single MOV on the board. Today’s home is fast becoming electronic based including home appliances. A panel surge protection device is a sage investment.

Why does the controller have unique ratings for different fixtures?

The rating for LED, CFL and Linear Fluorescent are based on driver and ballast efficiency. We have published ratings that take into account worst case scenario. If the power factor is known, multiply the resistive load rating by power factor then factor down by 10% for a safety margin. For example, a linear fluorescent electronic ballast with a 0.95 ballast factor would calculate as follows:

600 x 0.95 = 570 x 0.9 = 513 watts

Does the switch come in different colors?

GoConex switches are available in white for wide distribution. Where required, and depending on desired volume, distributors can request light almond as an alternative color.